Calling via Teams: communicate better with Teams Phone Mobile

Working efficiently is important. It increases productivity and prevents stress. However, it can be challenging, especially for those who perform many tasks and work in other programs. You might think that working more efficiently means working harder. But that is not the case. It is mainly about working smarter. With Teams Phone Mobile, for example. With this, you can make mobile calls via Teams. Handy. In this article,e we will tell you more about it.

More flexibility and higher productivity.

Teams Phone Mobile is a new, smart solution from Microsoft. This integrates your organization’s mobile telephony into Teams. This has many advantages. More flexibility, for example. Because you can make mobile calls via Teams, it no longer matters where your colleague is at that moment. Or on which device he/she is working. Laptop, tablet, or mobile phone, it’s all possible. With Teams Phone Mobile you can call and be called with your own mobile number on the device of your choice. And voicemail and call history are the same on an employee’s devices. Very convenient.

In addition to your employees always being flexible, Teams Phone Mobile also increases productivity. Because your employees now have to switch between different apps and devices less often. Great. And very necessary, according to the Microsoft Work Trend Index 2023. 68% of people indicate that they do not have enough time to work undisturbed. And that their productivity is affected by having to constantly switch between different apps and devices.

Reliable and safe.

Calling via Teams not only increases productivity but is also very reliable and safe. Your employees are always and everywhere reachable and have conversations of very high quality. This is because you can let them call via the voice and data connection of your telecom provider. Via their own mobile number. Even in places where they have no mobile coverage, but do have wifi. This way they can easily call via teams with external parties, such as customers.

You don’t have to worry about security or privacy. Because if you use Teams Phone Mobile, your employees can always hide their mobile numbers if they want to. Very convenient when you call people outside your company. And you can choose to record individual conversations. An advantage for IT managers is that they get more control over compliance and security. For example, you can record all your conversations for compliance purposes. Handy. You can keep a close eye on whether everything is going according to the laws and regulations. Make sure you inform the participants of the conversation about the recording. For example, with the message ‘this conversation is being recorded.’

Useful features of Teams Phone Mobile.

Calling via Teams PhoneMobile is not only reliable and safe. It also has many useful features that help you communicate even smarter. We list 3 for you.

Queues and dropdown menus

With Queues and drop-down menus, customers and contacts quickly reach the right person. Queues are useful for different call groups. Such as your sales department or IT support. When someone calls the group, the call is placed in the call group queue. As soon as someone from the group is available, the phone rings for that employee. And with a drop-down menu, you can easily and quickly route calls to the right colleague or department, without a human being involved. ‘Choose 1 for the sales department, press 2 for the administration’, whatever you want. Really easy.

Uplifting conversations

Are you in a phone call with a colleague and would you like to share a document or show a presentation on your screen during the call? Or continue talking via your laptop, because you prefer that over the phone? It’s possible. With the handy Uplift function. This allows you to easily move phone calls to Teams. Without interruption. Uplifting can be done together with your conversation partner or alone. Because this handy function also works if the other person continues to call. The Teams Phone Mobile user can record the call and have it transcribed or summarized by Copilot. Handy.

Preferences per user

With Preferences, you can choose which phones ring for incoming calls. And which don’t. Great for you if you want to work undisturbed. And great for the caller. Because they’ll be put through to the right colleague right away. You can also easily set your availability status yourself. Choose whether calls that come in when you’re not working go straight to your voicemail, or are forwarded to a colleague, for example.

Teams Phone Mobile for your business.

We expect Teams Phone Mobile to be available to everyone in the second half of 2024. Want to learn more about the benefits of Teams Phone Mobile for your business? Get first access? Or request a pilot? You can do it all via our Teams Phone Mobile page.

Want to know more about Teams Phone Mobile?

Odido is the first Dutch telecom provider to offer Teams Phone Mobile. We know better than anyone what Teams Phone Mobile can do for your company. In the articles below you can find more in-depth information about this new tool.

• Teams Phone: This is how you make calls via Microsoft Teams.
• Calling via Teams: communicate better with Teams Phone Mobile.
• Cost analysis Teams Phone: this is what you get.
• Teams Phone for IT administrators: secure, reliable, and easy to manage.